Zendesk + Go Fig
Integrate Zendesk support data with Go Fig for customer service cost analysis and insights.
Why connect Zendesk to Go Fig?
Support costs money, but understanding the ROI requires connecting tickets to customers and revenue. Go Fig pulls Zendesk data into your financial platform, letting you calculate cost-to-serve, identify high-cost customers, and optimize support investment based on customer value.
With Go Fig's Zendesk integration, your finance team gets instant access to the data they need without waiting for IT or manually exporting reports. Data flows automatically into your unified analytics environment, ready for analysis, reporting, and AI-powered insights.
What you can do with Zendesk data in Go Fig
Cost-to-Serve Analysis
Calculate true support costs per customer, product, or segment.
Support ROI
Connect support interactions to retention and lifetime value.
Staffing Optimization
Forecast support costs based on growth and ticket volume trends.
Data available from Zendesk
Go Fig extracts and normalizes the following data from your Zendesk account:
How to connect Zendesk
Authorize
Securely connect your Zendesk account with OAuth or API key. Your credentials are encrypted and never stored in plain text.
Review
Go Fig intelligently maps your data structure. Review to ensure it aligns with business logic.
Analyze
Your Zendesk data is now available in dashboards, reports, Excel, and through Celeste, our AI assistant.
Common Questions About Zendesk Integration
How long does it take to connect Zendesk?
Most Zendesk connections complete in under 15 minutes. You'll authorize access via OAuth or API key, select your data scope, and Go Fig begins syncing immediately. Our team is available to help if you run into any issues.
What data does Go Fig pull from Zendesk?
Go Fig syncs tickets, users, organizations, and more from Zendesk. Data refreshes automatically based on your sync schedule—up to every 15 minutes for customer success sources.
Is my Zendesk data secure?
Yes. Go Fig uses OAuth 2.0 for authentication when available and never stores your Zendesk credentials in plain text. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We're SOC 2 Type II compliant.
Can I connect multiple Zendesk accounts?
Yes. You can connect multiple Zendesk accounts or instances to Go Fig. This is common for companies with separate accounts per business unit, region, or entity. All data flows into your unified analytics environment.
Ready to connect Zendesk?
See how your Zendesk data looks in Go Fig with a personalized demo.
Book a Demo