Intercom + Go Fig
Connect Intercom to Go Fig for customer communication analytics and engagement insights.
Why connect Intercom to Go Fig?
Intercom captures customer conversations across chat, email, and product. Go Fig pulls this engagement data into your financial platform, connecting communication patterns to revenue outcomes. Understand which customers need attention, predict churn, and optimize your customer success investment.
With Go Fig's Intercom integration, your finance team gets instant access to the data they need without waiting for IT or manually exporting reports. Data flows automatically into your unified analytics environment, ready for analysis, reporting, and AI-powered insights.
What you can do with Intercom data in Go Fig
Engagement-to-Revenue
Connect customer engagement patterns to revenue and retention.
Support Efficiency
Analyze support costs and resolution times against customer value.
Churn Prediction
Identify at-risk customers based on engagement patterns and revenue.
Data available from Intercom
Go Fig extracts and normalizes the following data from your Intercom account:
How to connect Intercom
Authorize
Securely connect your Intercom account with OAuth or API key. Your credentials are encrypted and never stored in plain text.
Review
Go Fig intelligently maps your data structure. Review to ensure it aligns with business logic.
Analyze
Your Intercom data is now available in dashboards, reports, Excel, and through Celeste, our AI assistant.
Common Questions About Intercom Integration
How long does it take to connect Intercom?
Most Intercom connections complete in under 15 minutes. You'll authorize access via OAuth or API key, select your data scope, and Go Fig begins syncing immediately. Our team is available to help if you run into any issues.
What data does Go Fig pull from Intercom?
Go Fig syncs conversations, contacts, companies, and more from Intercom. Data refreshes automatically based on your sync schedule—up to every 15 minutes for customer success sources.
Is my Intercom data secure?
Yes. Go Fig uses OAuth 2.0 for authentication when available and never stores your Intercom credentials in plain text. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We're SOC 2 Type II compliant.
Can I connect multiple Intercom accounts?
Yes. You can connect multiple Intercom accounts or instances to Go Fig. This is common for companies with separate accounts per business unit, region, or entity. All data flows into your unified analytics environment.
Ready to connect Intercom?
See how your Intercom data looks in Go Fig with a personalized demo.
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